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24/7 tourist safety support on WhatsApp
Travel Safely, operated by United Safety Services (Pty) Ltd · Updated October 2026
With a Travel Safely package, a real South African contact is a WhatsApp message or phone call away, day and night, for the length of your trip. There's no app to download and no chatbot. You speak to our team in Johannesburg.
What you can message us about
- Route checks."My GPS wants to take me through an area I don't know. Is this the best route?"
- Area questions."Is it sensible to walk to this restaurant tonight, or should I get a ride?"
- Transport concerns."My airport transfer hasn't arrived. What should I do?"
- Accommodation."I'm not comfortable with where I'm staying. What are my options?"
- Something going wrong."My phone was stolen and I don't know who to call."
Have a question before you travel? Ask us and we'll tell you how we'd help. Message us on WhatsApp
Check-ins and journey monitoring
- Guardian:we check in at times you agree with us. If you miss a check-in, we try you first, then your emergency contacts, then local responders, following your agreed plan.
- Concierge:we review your itinerary before you arrive, monitor your journeys on travel days and give you one dedicated contact for your whole trip.
- Location sharing is optional.You decide what we can see, and access stops when your package ends.
When you can reach us
- Active customers:24/7 on your Travel Safely WhatsApp line and by phone.
- New enquiries and quotes:answered within one business day, from 09:00 to 17:00.
- Urgent and not yet a customer?Call our 24/7 line on 011 447 6651.
- Help on the grounddepends on where you are. We coordinate the right people as quickly as we can, but we can't promise arrival times for third-party responders.
Local safety support from $59 for 7 days
Every package gives you a real South African contact on WhatsApp and phone. Guardian adds agreed check-ins, and Concierge adds itinerary advice, journey monitoring and one dedicated contact. Not sure what you need? Ask us a question first.
Frequently asked questions
Is there a tourist safety support service on WhatsApp in South Africa?
Yes. Travel Safely, operated by United Safety Services, gives visitors a real South African contact on WhatsApp and phone, 24/7 for active customers. Packages start from $59 for 7 days. Get in touch and we'll explain how it works. Message us on WhatsApp
Can someone monitor my travel itinerary and check that I'm safe?
Yes. On Guardian we check in at agreed times and follow an escalation plan if you miss one. On Concierge we also review your itinerary before you arrive and monitor your journeys on travel days. Ask us which suits your trip. Message us on WhatsApp
Do you track my location?
Only if you choose to share it, and only during your trip. Location access stops when your package ends. Message us on WhatsApp
Is it a chatbot?
No. You speak to trained people in our Johannesburg team. Message us on WhatsApp