Privacy policy
Last updated: 12 October 2026
Travel Safely only works if you trust us with your information. This policy explains what we collect, why, who we share it with and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Who is responsible for your information
United Safety Services (Pty) Ltd, trading as Travel Safely, registration number 2019/591707/07, 173 Oxford Road, Rosebank, Johannesburg, 2196, is the responsible party for your personal information.
Information Officer: Craig Green · hello@travelsafely.africa · 011 447 6651
2. What we collect
- Contact details: your name, email, phone and WhatsApp number.
- Trip details: travel dates, accommodation, itinerary and plans you share with us.
- Emergency contacts: names and contact details of the people you ask us to contact. Please let them know you've shared their details.
- Location: only if you choose to share it, and only during your package.
- Messages and call notes: what you send us and notes our team makes to help you.
- Payment records: the amount, date and payment reference. Our payment provider handles your card details; we never see or store them.
- Health information: only if you choose to tell us, or if it's needed to get you help in an emergency.
- Website enquiries: what you enter in our enquiry form.
3. Why we use it
- To provide your package: check-ins, safety guidance and help when you need it.
- To coordinate emergency help and contact your emergency contacts when the escalation plan requires it.
- To process payments, refunds and keep financial records.
- To answer enquiries and, if you agree, to send you news about Travel Safely.
- To improve our service and train our team.
- To meet our legal obligations.
We rely on your consent, on the need to perform our contract with you, on our legal obligations and, in an emergency, on protecting your life or health.
4. Who we share it with
We only share what's needed, with:
- Emergency and response partners, medical providers, police and your accommodation, when you need help or when we cannot confirm you are safe.
- Your emergency contacts, as agreed with you.
- Our payment provider, to process payments.
- Service providers who help us run the business, such as our website host, email and messaging providers (including WhatsApp) and form tools. They may only use your information to provide their service to us.
- Authorities, where the law requires it.
We never sell your information.
5. Information sent outside South Africa
Some of our service providers, such as WhatsApp and email or form tools, store information on servers outside South Africa. We only use providers that offer protection similar to POPIA, as section 72 of POPIA requires.
6. How long we keep it
| Information | How long we keep it |
|---|---|
| Live location | Access stops when your package ends. Location records are deleted within 30 days, unless needed for an incident. |
| Trip details, messages and notes | 12 months after your package ends, then deleted |
| Incident records | As long as needed for any claim or legal process |
| Payment and tax records | 5 years, as tax law requires |
| Website enquiries | 12 months, or until you ask us to delete them |
7. How we protect it
Only team members who need your information to help you can see it. We use password-protected systems, secure connections and staff confidentiality agreements. If we become aware of a breach affecting you, we will tell you and the Information Regulator as POPIA requires.
8. Your rights
You can ask us to:
- tell you what information we hold about you and give you a copy;
- correct or delete your information;
- stop sending you marketing;
- withdraw consent, for example to location sharing (this may limit how we can help you).
Email hello@travelsafely.africa. We will respond within 30 days.
If you're unhappy with how we handle your information, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.
9. Cookies
Our website uses cookies from Google Analytics and Google Ads to understand how visitors use the site and to measure how well our ads work. These cookies do not tell us who you are.
When you first visit, we ask whether you accept these cookies. Visitors in the UK, the European Economic Area and Switzerland are not tracked unless they accept. You can change your choice at any time using Cookie settings at the bottom of any page.
Our website also loads fonts from Google Fonts, which receives your IP address to deliver them.
10. Changes
We may update this policy. The latest version is always on this page.