Refunds and cancellations
Last updated: 12 October 2026
Cancel 5 days or more before your package start date and you get a full refund.
| When you cancel | What you get back |
|---|---|
| 5 days or more before your package start date | Full refund |
| 2 to 5 days before your start date | 50% refund |
| Less than 2 days before your start date | No refund |
| After your package has started | No refund |
Changing your dates
You can move your start date for free, as long as you tell us before the package starts. The new start date must be within 12 months of your payment date.
If we let you down
If we fail to provide the service you paid for, for example if we could not be reached when you needed us, tell us within 30 days. We will investigate and, where we are at fault, refund all or part of the package price.
When we cancel
If we cannot provide your package for any reason, we will refund you in full.
If we end a package because of abuse, threats or misuse of the service, as set out in our terms and conditions, no refund is due.
Third-party costs
We cannot refund costs charged by third parties, such as ambulance, medical, security or transport providers. Please take these up with the provider or your insurer.
How to cancel or ask for a refund
Email hello@travelsafely.africa or call 011 447 6651 with your name and the email address you booked with. We will confirm by email. Your cancellation time is when we receive your message.
How refunds are paid
Refunds are paid back to the card or account you paid from, within 7 business days of approval. Your bank may take a few more days to show the money. Refunds are processed in South African rand, so the amount in US dollars or your home currency may differ slightly because of exchange rates.